Refund and Cancellation Policy
This policy applies to every purchase made from The Double Ivy Doc LLC ("we," "us") through thedoubleivydoc.com or thedoubleivygrad.com, including consulting services, application and essay reviews, coaching plans, courses, and other digital products. If you have signed a separate service agreement with us, that agreement also applies, and it controls if the two conflict.
1. All Sales Are Final
Our services are personalized and our digital products are delivered immediately, so all purchases are final and nonrefundable once the service has started or the product has been accessed. This includes a change of mind, scheduling conflicts, and dissatisfaction with admissions outcomes. We do not guarantee admission to any school or program.
2. If We Don't Deliver
If we fail to deliver a service you paid for, we will either complete it within a reasonable time or refund the portion that was not delivered.
3. Meetings and Rescheduling
To reschedule a live meeting, contact us before the scheduled time. Meetings missed without notice are forfeited and do not carry over.
4. Payment Plans
If your purchase includes a payment plan, you may cancel future payments by emailing us at least 14 business days before your next scheduled payment. Payments already made are nonrefundable and are not credited toward future services.
5. Billing Questions
If you have a billing question or believe you were charged in error, please email us before filing a dispute with your bank or card issuer. Most issues can be resolved quickly by email.
6. Changes to This Policy
We may update this policy from time to time. Changes take effect when they are posted on this page.
Questions? Email thedoubleivydoc@gmail.com before making a purchase.